Wednesday, 6 March 2013

How to select right Service Provider for Software Application Development

There is no doubt in saying India as a Hub for IT and Software Development with over $100 billion aggregate revenue achieved in FY 2012.

Key Highlights IT Services in India:-

• IT-BPO industry-aggregate revenues cross the USD 100 billion mark

• Within the global sourcing industry, India witnessed increase in its market share from 51 per cent in 2009, to 58 per cent in 2011

• Software and services revenues (excluding Hardware), comprising nearly 87 per cent of the total industry revenues, witnessed growth of approx. 15% over FY2011

• As a proportion of national GDP, the sector revenues have grown from 1.2 per cent in FY1998 to an estimated 7.5 per cent in FY2012

IT BPO Revenue Chart

(Source: Nasscom: Indian It-BPO Industry) – IT Services India

Indian Companies have been credible in Software Project Delivery and more than that have done critical projects that have helped in harnessing the advantage of IT and Software Applications for Business enhancement and Operational efficiency. It has not been easy for client all the time, lot many time Business Enterprise have to face many challenges while engaging Software Development Service Provider.

Existing Diaspora: Client V/S Service Provider

Custom Application Development is in itself a challenge for Business Enterprise and Services Provider both. The reason for the same is anonymous uncertainties that persist due to:-

a. Ambiguous Statement of Objective

b. Difference in opinion of multiple stakeholders involved

c. Statement of Work (SOW)

It is been observed, especially in Custom Application Development projects, improper documentation in any phase of Project Life Cycle (Planning, Preparation, Designing, Development, testing, Delivery) can cause serious conflicts producing mismatch between the Expected and Actual outcome.

You may witness following challenges:

1. Accurate alignment of IT Systems and Applications into existing processes.

2. Aligning Application functionality and features as per business needs.

3. Speedy and flexible IT strategy for existing Business need.

4. Conflict resolution and inclusive maintenance with non disruptive processes.

5. Concerted involvement to enduring IT Strategy formulation.

As a Business Enterprise, which have to spend money for business enhancement, would never like dangling in such situation.

Big Question: What could you do to avoid such situation ?

“Big thing are developed with Small Packages” As a Business enterprise, you got to have a checklist before selecting ISVs for Custom project development, be it a mobile application development, software application development or web application development.

What you should do at your end ?

1. Write down your objective of implementing an IT System ?

2. What are your expectations from it ?

3. Never Hesitate to speak out and clarify things been conveyed to Service Provider.

4. Calculate the ROI for IT Investment. Is it really goanna bring operational efficiency ?

To be continued……


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